Frequently Asked Questions (FAQs)


1. How does the LED feature work?


Each NEXA bag features an integrated LED lighting system that can be easily turned on and off using a discrete control button. The LED system is powered by an external power bank (not included), allowing convenient and flexible use.

2. How do I power or charge the LED system?


The LED system connects via a built-in USB port. Simply plug it into a power bank or laptop to supply power. No internal batteries are required.

3. How long does the LED system last on a full charge?


Battery life depends on the power bank used and brightness settings. On average, the LED system operates for up to 8 hours, depending on power bank capacity and usage conditions.

4. Are NEXA bags waterproof?


NEXA bags are made from water-resistant materials designed to protect your belongings from rain and splashes. They are not designed for full water submersion.

5. Are the LED components safe?

Yes. All electronic components are fully insulated and tested for safe daily use.

NEXA bags are designed to meet applicable FCC, CPSIA, RoHS, GCC, CE (LVD), and EN safety standards. Compliance may vary by product and market, and materials are selected to be free from harmful or hazardous chemicals.


6. Can I use the bag during airline travel?


Most power banks are permitted in carry-on luggage in accordance with TSA and airline regulations. Travelers should verify current airline policies before travel.

7. How long does shipping take within the United States?


Standard U.S. shipping typically takes 5–7 business days after order processing.

8. What is your return and exchange policy?


We offer a 30-day hassle-free return and exchange policy. Items must be unused and returned in their original condition with no signs of wear or damage. Returns that do not meet these requirements may be declined.

9. How can I contact customer support?


You can reach our customer support team at support@nexabags.com. We’re happy to assist with any questions or concerns.

10. Are NEXA bags suitable for everyday use?


Yes. NEXA bags are designed for everyday use - from commuting and campus life to travel, shopping, and evening outings-combining durability, comfort, and modern functionality.