Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

- Unused and unworn

- In the same condition as received

- With all original tags attached

- In its original packaging

- Accompanied by proof of purchase or receipt

To initiate a return, please contact us at support@nexabags.com.
Returns must be authorized prior to shipment. Items returned without prior approval will not be accepted.

If your return request is approved, we will provide return instructions and, where applicable, a return shipping label.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide an appropriate resolution.

 

Non-Returnable Items

The following items are not eligible for return:

- Sale or discounted items

- Gift cards

- Customized or personalized products

- Perishable goods 

If you are unsure whether an item is eligible for return, please contact us before initiating a return.

 

Exchanges

We do not offer direct exchanges.
To obtain a different item, please return the original item in accordance with this policy. Once the return is approved, you may place a new order separately.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at support@nexabags.com.

 

Contact Information

For all return and refund inquiries, please contact us at:
📧 support@nexabags.com